Q: Can I fix my vaporizer myself? Do you sell parts for vaporizer repairs?
A: For the Original Vapor Box (VB1)
Most parts associated with our vaporizer can be purchased alone, such as replacement glass tips or new silicone grips for EZ Whips. We do not sell parts to fix your vaporizer base unit itself (the wood box or electronics within, except for replacement feet).
A vaporizer that is operating at a level that is too hot or too cold can be adjusted by a micro screwdriver if you follow our procedure safely. Ask us if you have any questions. Check out our instructions for "How to hack your VB1."
To get your vapor box repaired, see our repair page.
If you are overseas or in an area where it's difficult or expensive to mail your vaporizer to us, you may ask us for parts if you are an electronics repair tech or have a competent repair shop willing to do the job. If the heating element is not perfectly installed to our standard it can slip out of place and burn the box. The power control also requires recalibration so that the vaporizer consumes 32W at 115VAC. If you're up to this let us know and we will consider waiving the warranty requirement to send the vaporizer to us. (More details in the next paragraphs)
Our Right to Repair Statement: We acknowledge and support the consumer's right to exercise autonomy over their possessions. Once you purchase a Vaporbrothers Vaporizer, it becomes your property, and we do not seek to control your usage of it. However, we do want to emphasize that this device operates at a high voltage and contains internal components that are not meant to be serviced by users.
The Vaporbrothers Vaporizer has exposed internal connections and a heating element that can reach temperatures up to 1000 degrees Fahrenheit. Assembling the heating element out of place, even by a few millimeters, can cause the wooden housing to overheat, posing a safety risk. Therefore, we highly recommend that only experienced individuals with a background in electronics repair and a good understanding of household electricity attempt to repair the vaporizer.
If you have the necessary skills and knowledge, we may be able to provide you with parts and step-by-step guidance to help you repair your unit. Alternatively, we can work with a local electronics repair shop of your choosing to coordinate the repair process, which could save you shipping costs and time, especially if you are located overseas. However, please note that repairing the heating element is not as simple as sending you a new one, as the power control is calibrated specifically for each heater.
If you are interested in repairing your Vaporbrothers Vaporizer yourself, please let us know, and we will be happy to discuss the details with you. Your safety is our top priority, and we want to ensure that any repairs are carried out accurately and safely.
For the VB Eleven Pen (VB11)
There are no user serviceable parts that we know. If you've devised a way to fix your pen, we'd like to know!
For the VB2 Wax Converter
Like the VB1, we provide a way for someone with a small screwdriver to change the temperature settings. We highly recommend you have a watt meter such as the P3 Kill A Watt Monitor and/or a Type K thermocouple temperature meter. Contact us for information about this.
Questions for our customer service? Contact Us