VB1 Vapor Box Warranty Service
Choose from these options:
Online:
Order repair on the website (click here). Ship your vaporizer to the address we give you. Upgrade to VB1.5 for additional cost.
Or replace your old vaporizer entirely for the warranty trade-in price (click here). You may donate your old vaporizer to us (optional) and request upgrade to VB1.5.
Offline:
Print a paper form and include it with your box, or order a trade-in replacement. Click Here to Open the Vapor Box Repair Request Form
No computer, no printer? Just ship your vaporizer to us and include a note with all we need to know. Put payment info on the note if needed or call us to pay over the phone.
Overview
Vaporbrothers warrants and will fix manufacturer defects on our "VB1" box vaporizers for the lifetime of the device. Heater or electronic burnout for (almost) any reason are covered for free up to 1 year after purchase. See below for details.
Turnaround time is approximately 2 weeks, not including possible delays with USPS or UPS.
Accessories like the Whip handpiece are not covered by our warranty, although if they break right after purchase we will help you out with a replacement for free or low cost. Please note that scientific glass is very strong but builds up microscopic damage from months or years of handling, sometimes breaking unexpectedly.
We offer substantial discounts for current vaporizer owners to get a brand new vaporizer. This "Trade-In" deal is available to VB owners regardless of if you bought your vaporizer from a dealer or secondhand. We cannot fix vaporizers from competitor brands but will offer the Trade-In deal to owners of other brand vaporizer boxes.
Vaporizers before serial number 29774 (Built Aug 2004 or earlier) are considered "too old to fix" so please see our "Trade-In deal."
Read the fine print here: Vaporbrothers limited lifetime warranty
General info about our warranty
No proof of purchase or RMA authorizations are needed to accomplish repair. Turn around time for repair is about 2 weeks. You can request a rush put on your repair, although that does not expedite shipping.
New vaporizers less than 3 years old: Any vaporizer with a defect verified by us, or any electrical failure at all before 3 years of life will be fixed at our facility for no charge.
Vaporizers older than 4 years: The warranty sets flat rate repair rates for refurbishment. Old and worn vaporizers often get all new internal electronic components for no extra charge. Wooden box damage may necessitate an extra fee to replace the box entirely for an additional charge.
Very old vaporizers built before August 2004: Vaporizers with serial number under 29774 cannot be fixed and must be traded in for new. (see the trade-in discount on the repair page or on the printed repair form) If the vaporizer is very special or a double heater model, we could consider a special repair, but it may take some extra time and additional cost.
If it's a "lifetime warranty" why isn't it free? The terms of the limited lifetime warranty terms repair “manufacturer defect” for free. After the vaporizer has worked for a few years, we consider heater or electronic failure as occurring from wear and tear. The warranty sets a low flat rate on refurbishing a vaporizer. It’s well worth sending your vaporizer in for refurbishment as it can benefit you for decades.
Right to repair: We acknowledge and support the consumer's right to exercise autonomy over their possessions. Once you purchase a Vaporbrothers Vaporizer, it becomes your property, and we do not seek to control your usage of it. However, we do want to emphasize that this device operates at a high voltage and contains internal components that are not meant to be serviced by users.
The Vaporbrothers Vaporizer has exposed internal connections and a heating element that can reach temperatures up to 1000 degrees Fahrenheit. Assembling the heating element out of place, even by a few millimeters, can cause the wooden housing to overheat, posing a safety risk. Therefore, we highly recommend that only experienced individuals with a background in electronics repair and a good understanding of household electricity attempt to repair the vaporizer.
If you have the necessary skills and knowledge, we may be able to provide you with parts and step-by-step guidance to help you repair your unit. Alternatively, we can work with a local electronics repair shop of your choosing to coordinate the repair process, which could save you shipping costs and time, especially if you are located overseas. However, please note that repairing the heating element is not as simple as sending you a new one, as the power control is calibrated specifically for each heater.
If you are interested in repairing your Vaporbrothers Vaporizer yourself, please let us know, and we will be happy to discuss the details with you. Your safety is our top priority, and we want to ensure that any repairs are carried out accurately and safely.
Adjusting your vaporizer's heat: A vaporizer that is operating at a level that is too hot or too cold can be adjusted by a micro screwdriver if you follow our procedure safely. It is very easy to break the adjustment or turn it too far, so you might kill your vaporizer unless you do this carefully. We will fix it if something goes wrong. Ask us if you have any questions. Check out our instructions for "How to hack your VB1."
Extension of warranty terms for repaired vaporizers: If your vaporizer breaks within 1 year of our repair we will fix it again for free. Contact us asap.
Attention everybody: Any vaporizer of our type (including knockoffs of VB!) may be traded for a brand new VB1 vaporizer at almost half the normal retail price. You don't actually have to send us your old unit unless you'd like to donate it to a veteran or patient with serious conditions. Navigate to the trade-in replacement deal and pick your vaporizer type and color in the drop down menu.
Buy an expanded warranty for accident protection and free repairs for 2 years! You may purchase
online here or offline using the printed repair form.
SSV Sidekick Warranty Service
Any issues whatsoever let us know at our contact form. We will forward you to the factory only if we can't solve the problem.
Elev8 also has a plethora of videos for troubleshooting on their Elev8 Youtube Channel You will find a video on every product they have and how to fix or modify them.
VB Eleven & Dabbler Vapor Pen Warranty Replacement
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement in the first 90 days from sale.
Heaters are not returnable if used with oils, so be sure to test them out dry before using. (this does not hurt our pen) Please be aware that your warranty covers defects including battery issues, but not wear and tear or bending apart in your pocket, or use with other brands. If you believe your pen is defective, contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
If your battery fails to operate beyond 90 days from purchase, your warranty allows you a replacement battery for only $14.
For battery replacement beyond 90 days from sale, order on the website (click here). We will approve the replacement once we review your purchase history. We may require you to return your old battery.
VB2 Wax Converter (VB2.0 and VB2.5)
We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.
VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater.
VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.
Please contact us with your serial number and we will take it from there.
Questions for our customer service?
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