Q: How does your warranty compare to other warranties?
A:
• All the warranties that we've studied from other brands have hidden fees, RMA numbers, or other hoops to jump through. The chance that other vape companies will respond at all is generally low, and the cost is generally high no matter what they say at first. On the other hand you should find us responsive and we don't require RMA numbers. We don't require proof of purchase either except in rare circumstances.
Vaporbrothers warrants and will fix manufacturer defects on our "VB1" box vaporizers for the lifetime of the device. If you show us that a part is defective we are likely to repair it for no charge. We charge a flat fee for refurbishing vaporizers older than 1 year, since electronic failures are most likely occurring from wear and tear. Almost any failure is covered for free up to 1 year after purchase.
The glass around the heater is usually not covered by other vaporizer companies, but we do fix it for no additional charge.
Accessories like the Whip handpiece are not covered by our warranty, although if they break right after purchase we will help you out with a replacement for free or low cost. Please note that scientific glass is strong but builds up microscopic damage from months or years of handling, sometimes breaking unexpectedly.
Vaporbrothers has been around since 1999 and we often repair vaporizers that are 5-15 years old.
Vaporizers before serial number 29774 (Aug 2004 or earlier) are considered "too old to fix" by our normal warranty department, so please see our "Trade-In deal." Send us a picture if you'd like special service for a historic vaporbrothers vaporizer, custom art vaporizers or items of sentimental value.
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